Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cras.shop325@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cras.shop325@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cras.shop325@gmail.com.

Our store has a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for return, the item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact 「cras.shop325@gmail.com」. Please note that returns must be sent to the following address:

[Insert return address] 2-14, Hisaishi 7-jo 13-chome, Toyohira-ku, Sapporo City, Hokkaido
City Adore Tsukayama Park 308
Once your return is accepted, we will send you a return label and shipping instructions. We will not accept items returned without prior request.

For any questions regarding returns, please contact us at thezhen47@gmail.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. We will assess the issue and provide a solution.

Exceptions/Returns
Non-returnable Certain types of items are non-returnable. For example, we do not accept returns of perishable goods (food, flowers, plants, etc.), custom-made items (special order or personalized items, etc.), or personal care products (beauty products, etc.). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we do not accept returns of items or gift cards.

Exchanges
The fastest way to ensure you receive the item you want is to return the item you have and, once the return is approved, purchase the new item separately.

European Union 14-Day Cool-Off Period
Notwithstanding the above, if your item is shipped to the European Union, you have the right to cancel or return your order within 14 days without any reason or valid cause. As previously stated, the item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Refunds
After receiving and inspecting your refund, we will inform you whether it has been approved. If approved, the refund will be automatically processed within 10 business days using your original payment method. Please remember that it may take some time for your bank or credit card company to process and issue your refund.
If more than 15 business days have passed since your claim was approved, please contact kazuking027@icloud.com.

Refund Policy
We hope you are satisfied. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will offer a replacement or refund depending on the situation.
Please note that we do not accept returns of items you have changed your mind about or items that have been used.
Thank you for your understanding.
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